Frequently Asked Questions

How does The Shelter Loyalty System work?

Our gift to you... Enjoy a $100 voucher with our Shelter loyalty system!*

As our way to say thanks for shopping with us, for every dollar spent on selected full price items you receive 1 point. When you reach 2,000 points, we will gift you a $100 loyalty voucher to spend on your next purchase with us! Available both in store and online.

To redeem or check your points level to see how far away you may be from a voucher, either pop in, email or call The Shelter store or our Shelter online team, and our amazing team will be able to help you.

If you wish to redeem your loyalty vouchers online, please email and we will be able to check your points level to let you know how far away you may be from a voucher. If you have a voucher owing, we can easily set this up for you to redeem online - nothing like a good bit of retail therapy!

*T's & C's apply. Points accrue over a 12 month period, points not used after 12 months become void. Points are not accrued on sale items. $100 loyalty vouchers are valid for 1 year from date of issue. Points are only accrued on selected purchases at The Shelter or our online store. Vouchers cannot be used on sale or in conjunction with any other offer. Customers must be signed up to our loyalty database to join the loyalty system.